Last updated: 17 October 2026
PLATES247 respects your privacy. This policy explains what personal information we collect when you use our website, order number plates or contact us, why we need it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
PLATES247 is the data controller for your personal information. You can contact us about this policy or your data at:
- Address: 51 Northmoor Road, Longsight, Manchester M12 5QE
- Email:
- Phone or WhatsApp:
The information we collect
- Order details: your name, email address, phone number, delivery address, the registration you order and the plates you choose.
- Identity and entitlement documents: for road legal plates, a copy of your photo ID (or a recent bill or statement) and proof that you're entitled to the registration, such as your V5C logbook. These can include your date of birth, address and vehicle details.
- Payment information: payments are handled by our payment providers. We don't see or store your full card details.
- Messages: anything you send us through the contact form, email, phone, WhatsApp or social media.
- Newsletter: your email address, if you sign up for new styles and offers.
Why we use your information
We never sell your personal information, and we don't use it for any other purpose without telling you first.
Who we share it with
We only share your information when we need to, with:
- delivery companies such as Royal Mail, so they can deliver your plates
- payment providers, to take your payment securely
- the DVLA, the police or other authorities when the law requires it
- service providers who help us run the business, such as email and website hosting, who may only use it on our instructions
If you message us on WhatsApp, your messages are also handled by WhatsApp (Meta) under its own privacy policy.
How long we keep it
- Sales records and copies of your documents: 3 years from the sale, as required for registered number plate suppliers. After that they're securely deleted.
- Order and accounting records: up to 6 years, for tax purposes.
- Messages: for as long as needed to help you, and no longer than 2 years.
- Newsletter: until you unsubscribe.
Cookies and third-party services
Our website doesn't use cookies to track you, and we don't use advertising or analytics cookies. Our fonts are served from our own website. The map on our contact page loads from Google Maps, which means Google receives your IP address. Checkout and payments are handled by Shopify under its own privacy policy. Links to Google, WhatsApp, TikTok and Instagram take you to those services, which have their own privacy policies.
Keeping your information safe
We take appropriate steps to protect your information, including limiting who can see your documents and deleting them once we no longer need to keep them.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that's wrong or incomplete
- ask us to delete your information, unless we have to keep it by law
- object to, or ask us to restrict, how we use your information
- ask us to transfer your information to someone else
- withdraw your consent at any time, for example to unsubscribe from our newsletter
To use any of these rights, contact us using the details above. We'll reply within one month.
Complaints
If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
PLATES247 – Quality you can trust.